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COVID-19

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Thanks to our labels CLEAN & SAFE (Tourism of Portugal) and SAFE TRAVELS (World Travel & Tourism Council), we insure that we follow the highest security protocols. You can check our protocols here:
 
Your safety is our priority, here is a small part of what we do:
  • 24-hour minimum vacancy between guests
  • All linens sanitized in high-temperature wash
  • Face masks required for guests & staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
  • Contactless check-in/out
We had to adapt our activity due to these new rules, and we wanted to keep you updated of our
service changes:
- Common areas garden, kitchen and dining room are opened from 7:30am until midnight
- All the items of our usual buffet Breakfast are now served in take-away bags from 7:30 until 10:30 (menu here). You're welcome to have it in the dining room or the garden
- The bar is open from 11am until 11pm
- Checkins are made from 2pm until midnight*
- Checkouts are made from 7:30am until 11am*
- Free luggage storage is available from 8am until 11pm
*we can arrange checkin and checkout outside these times, on request.
For your security, we are offering non-presencial check-ins. To sign-in, just send us your passport scan (or take a photo). National ID are valid only for european citizens.
Please note that in that case your 10€ security deposit will be taken from your credit card and the front door codes will be sent to you one day before your checkin. The 10€ security deposit is refunded on your credit card, on the checkout day (assuming no damage).
You have different ways to easily contact us:
Instagram: urbangardenporto
Facebook & FB Messenger: portohostel
Whatsapp: +351920051525

Any question about your reservation or about your stay in Porto?  Contact us anytime, we will reply to you as soon as possible.
Safe travels,
Julien & The Urban Garden Team.
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