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COVID-19

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Thanks to our labels CLEAN & SAFE (Tourism of Portugal) and SAFE TRAVELS (World Travel & Tourism Council), we insure that we follow the highest security protocols. You can check our protocols here:
 
Your safety is our priority, here is a small part of what we do:
  • 24-hour minimum vacancy between guests
  • All linens sanitized in high-temperature wash
  • Face masks required for guests & staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
  • Contactless check-in/out
We had to adapt our activity due to these new rules and we wanted to keep you updated of our
service changes:
- Common areas garden, kitchen and dining room are opened from 7:30am until midnight
- All the items of our usual buffet Breakfast are now served in take-away bags (menu here). You're welcome to have it in the dining room or the garden
- The bar is open from 11am until 11pm
- No access to dormitories between 12am until 3pm (full hygienisation of the room)
- Checkins are made from 3pm until midnight*
- Checkouts are made from 7:30am until 10am*
- Free luggage storage is available from 8am until 11pm
*we can arrange checkin and checkout outside these times, on request.
For your security, we are offering non-presencial check-ins. To sign-in, just send us your passport scan (or take a photo). National ID are valid only for european citizens.
Please note that in that case your 10€ security deposit will be taken from your credit card and the front door codes will be sent to you one day before your checkin. The 10€ security deposit is refunded on your credit card, on the checkout day (assuming no damage).
Also, we really want to stay closer to you even during this situation, so we have created 7 different ways to easily contact us:
Instagram: urbangardenporto
Facebook & FB Messenger: portohostel
Whatsapp: +351920051525
Skype: +351920051525
Viber: +351920051525
Line: +351920051525

Any question about your reservation or about your stay in Porto?  Contact us anytime, we will reply to you as soon as possible.
Safe travels,
Julien & The Urban Garden Team.
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291 Alegria street 4000-044 Oporto Portugal

Tel: +351 223324063

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© 2018 for Urban Garden Porto Central Hostel
License: 4541/AL
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